Kayla Coffman enjoys her duties at post office
by Margaret Anderson
Special to The Star
May 21, 2013 | 1032 views |  0 comments | 5 5 recommendations | email to a friend | print
Kayla Coffman began her career as a paramedic. After the birth of her son, she decided she could no longer commit herself to the unusual hours paramedics have to work.

“When my child was born, I realized it really wasn’t good for Mama to be going out in the middle of the night on a medic call,” said Kayla. That’s when she went to work for the post office, her employer for the past 19 years.

Her first job was as a clerk in Altoona. Her goal, while standing at the window assisting customers, was to someday be postmaster. That happened two months ago when she was named postmaster of the Jacksonville Post Office. She had served as supervisor for three years before that.

As postmaster, she finds herself facing more accountability and more decision-making.

“Now, all of the responsibility falls on me,” she said. “We have 15 routes we carry mail to in Jacksonville. The Weaver mail also comes in through Jacksonville.”

Kayla said her goal is to successfully guide the facility through a period of making positive changes.

“We have a very busy window, and we’ve striving to make sure it accommodates the public in the best way possible,” she said. “We want to have excellent customer service.”

Kayla said she tries to be hands-on in the lobby assisting customers as much as possible.

“We’re trying to prevent them from having to wait in line,” she said. “We want them to be able to get through the line fast. We’re happy to assist them with anything they need, from packaging to assisting with express mail. We have everything that our customers need. We offer express mail, which is our premium service. It’s guaranteed overnight or the second day with an automatic insurance rate of $100. We have secure, 24 hour a day boxes for rent, and all the supplies needed for mailing, including boxes, tapes, labels, bubble wrap and envelopes.”

She said that she has recently had the pot holes in the parking lot removed.. “It could have become a safety hazard,” said Kayla. “We’re trying to make the facility a lot more attractive for customers. We maintain the yards and have recently painted the lobby.”

Kayla wants to make the post office more appealing for the customers. She invites anyone with suggestions or issues to call her at 435-9069.

“I’m here at least 10 hours a day,” she said, “sometimes 12. I’ll be glad to answers questions or help. The work environment inside the facility is wonderful. When everyone works together harmoniously, that shows. And working together is what we do here. All of the carriers and employees have a great working relationship which enables us to provide better service for our customers.”

Kayla was born in Gadsden. She graduated from Southside High School. She and her husband, Kenny, who is a sales representative for Verizon Wireless, live in Gadsden. Kayla’s son, Brandon Thrasher, is in the nursing program at Jacksonville State University. Her parents are Don Kidd of Gadsden and the late Pat Kidd.

Kayla attends Harvest Field Baptist Church in Gadsden where she is a member of the greeters’ committee.

She likes to work in her yard and tend her goldfish pond. She has about 40 koi (a type of goldfish) in the pond.

Her “pride and joy” is Roxy, the 10-month-old daughter of her stepson, Ken. “I love being Mimi,” she said.

Most recently, Kayla has been encouraging everyone to donate to the post office-sponsored Stamp Out Hunger Day to help feed the needy.

She describes the most recent drive as “awesome. The City of Jacksonville and the mayor’s office assisted with pick up and delivery to the Jacksonville Community Outreach Center. Jacksonville State posted the drive on the sign. We appreciate everyone who helped.”

Contact Margaret at pollya922@gmail.com.
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Kayla Coffman enjoys her duties at post office by Margaret Anderson
Special to The Star

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